Quality
What steps should you take at the first signs of a potential crisis?
The FASFC takes a sample of a branded product and sends it to a laboratory. The analysis discovers an exceeded standard. What now? What steps should you take? Can you reduce the...
When a consumer leaks your explanation to the press.
A consumer buys a product that contains a bizarre and relatively large foreign body. He thus contacts the customer service. The company takes the complaint seriously and starts ...
Consumer services vs quality department
March 2021 The consumer is the crucial final link in the food chain. He buys your products and consumes them. Occasionally, he has a complaint about a product. Most cases are n...
Consumer or fraud?
Even though your company strives for a 100% quality, sometimes products are not up to standard. All companies strive for having satisfied consumers. Positive consumer feedback i...
Does your customer abroad have instructions in case things go south?
All of a sudden, the FASFC is at your door… and you are completely taken aback. What if your customer abroad did not inform you about a problem with your product? Does your cu...
Sustainability and risk management: two sides of the same coin
There is no doubt that companies will continue to roll out their sustainability plans in 2024. The European Corporate Sustainability Reporting Directive (CSRD) requires more com...