Assistance
A serious incident or a crisis situation? You can reach us 24/7 on our crisis telephone number. Food Security offers you an external and objective view of the facts and advises you on how to deal with them.
Our network
Thanks to years of experience with crisis management in the food sector, we have built up an extensive network of partners, drawn from across various fields. As a member of Food Security, you can call on these experts.
Our network consists of:
- Doctors who can help you with specific medical questions
- Academic specialists
- Research centres and laboratories
In addition to these partners, we can also offer contact with:
- A call centre, with its own 0800 number
- Communication experts – for input on crisis communication
- Victim support – following a robbery, for example
- Several other specialist service providers.
Furthermore, we can also provide you with an up-to-date list of Belgian journalists and recall contacts at the largest Belgian retailers.
Learning points
Crisis communication: is keeping silent an option?
The right communication can nip an escalating crisis in the bud, but if you make a mistake you risk aggravating the crisis even more. Is it sometimes better not to communicate a...
What to do when a consumer reacts in an unexpected way?
What do you do when faced with an unexpected response? How do you prepare your consumer service for the unexpected?
How to protect your company from negative online publicity?
In the digital world, it takes only one news article, tweet or review to make or break your reputation. Take charge of your online presence so that negative buzz or fake news do...