Food Security supports companies in the food sector before, during and following a crisis. Our customised approach helps enable and support the embedding of a positive crisis management culture in our member’s company. This consists of training courses, information sessions and tests, geared to broadening general crisis management awareness. Moreover, you can contact us for independent advice on various crisis situations and incidents.
Food Security develops a crisis management system, in conjunction with your company. We strengthen this system with various tools, training courses and tests. Thanks to this preparation, you should be able to create a crisis management culture, which is of paramount importance for dealing with critical situations promptly and effectively. You can reach us 24/7 through our crisis telephone number for assistance and advice whenever the first signs of an incident or potentially serious issue appear. This way, you can call on our unique expertise as well, as on our comprehensive network - built up over the 32 years in which we have been operating.
In times of crisis, is it possible to talk to the press in a way that your customers’ trust can be maintained? A couple of years ago, some children became ill after having a drink at their campsite. The guilty party? The manufacturer. The media, of course, jumped on the story and focused on an ill child who was in the hospital. How did the company talk to the press, as it most likely had never experienced anything of this nature and size before?
Would you leave your front door open when you go off to work or trust strangers with the keys to your house? "No.” The same point can be made with regard to your company security. On the one hand, you make sure that physical security is in place (badge system, fence, camera surveillance). On the other hand, you invest in human security by training your employees (SCAN method, following the procedures, etc.). These measures create a security culture which is necessary within the framework of Food Defense. Many of our food companies are on the right track, yet sometimes a story emerges....
A big “eye opener” in terms of food fraud in Europe was the horse meat scandal. The European Union then took some decisions in order to tackle this problem more firmly. Nevertheless, they could not avoid the Fipronil eggs and a new meat scandal (in Belgium). Other cases are bound to follow...
Suddenly, is there a journalist at the door... Should I answer? What should I say? Do I have to say something?