Food Security supports companies in the food sector before, during and following a crisis. Our customised approach helps enable and support the embedding of a positive crisis management culture in our member’s company. This consists of training courses, information sessions and tests, geared to broadening general crisis management awareness. Moreover, you can contact us for independent advice on various crisis situations and incidents.
Food Security develops a crisis management system, in conjunction with your company. We strengthen this system with various tools, training courses and tests. Thanks to this preparation, you should be able to create a crisis management culture, which is of paramount importance for dealing with critical situations promptly and effectively. You can reach us 24/7 through our crisis telephone number for assistance and advice whenever the first signs of an incident or potentially serious issue appear. This way, you can call on our unique expertise as well, as on our comprehensive network - built up over the 32 years in which we have been operating.
The vast majority of the Food Security members export products abroad. Some dispose of their own staff abroad (sales office, warehouse, etc.). Others even have production sites abroad. In times of crisis, it is important to be able to make an appeal to these employees as well.
Do you know what you can find on social media about your company and employees? A sensitive consumer complaint (which might include a foreign body), pictures of your production line, information about certain systems... and access to your management's private pages with details about when they are travelling, where they live etc. This of course makes it very easy for (cyber)criminals to get started. Your employees, your (inactive) company page and all unofficial company pages are a security risk and have a negative impact on your reputation. What can you do about this?
Even though your company strives for a 100% quality, sometimes products are not up to standard. All companies strive for having satisfied consumers. Positive consumer feedback is of course the icing on the cake. However, negative feedback is often much more interesting: a complaint gives your company the opportunity to make up for it and to learn from it for the future. How do you deal with a consumer complaint in the year 2019?
Suddenly, is there a journalist at the door... Should I answer? What should I say? Do I have to say something?