Food Security supports companies in the food sector before, during and following a crisis. Our customised approach helps enable and support the embedding of a positive crisis management culture in our member’s company. This consists of training courses, information sessions and tests, geared to broadening general crisis management awareness. Moreover, you can contact us for independent advice on various crisis situations and incidents.
Food Security develops a crisis management system, in conjunction with your company. We strengthen this system with various tools, training courses and tests. Thanks to this preparation, you should be able to create a crisis management culture, which is of paramount importance for dealing with critical situations promptly and effectively. You can reach us 24/7 through our crisis telephone number for assistance and advice whenever the first signs of an incident or potentially serious issue appear. This way, you can call on our unique expertise as well, as on our comprehensive network - built up over the 32 years in which we have been operating.
The consumer is the crucial final link in the food chain. He buys your products and consumes them. Occasionally, he has a complaint about a product. Most cases are not that serious and can be dealt with quickly and smoothly. Sometimes, however, more attention is required.
We have recently seen a number of critical and peculiar cases where that extra attention turned out to be of the utmost importance...
The question is not ‘if’ but ‘when’ your company will be faced with a crisis. Reality shows us that every food company – sooner or later – will face a crisis. At that moment it is crucial to have procedures, a trained Crisis Management Team and communication tools in place. The secret of successful crisis management lies mainly in preparation. How can we help you?
Every food company’s mission is to market high-quality, tasty products. This is generally the case. However, zero risk does not exist. It is therefore always possible that a consumer has a complaint about your product. How do you ensure that the consumer reaches your consumer service? What is the best way to handle such a complaint?