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Learning Point

January 2020

When a crisis takes place abroad...

January 2020

The vast majority of the Food Security members export products abroad. Some dispose of their own staff abroad (sales office, warehouse, etc.). Others even have production sites abroad. In times of crisis, it is important to be able to make an appeal to these employees as well.

December 2019

Social media: a security risk?

December 2019

Do you know what you can find on social media about your company and employees? A sensitive consumer complaint (which might include a foreign body), pictures of your production line, information about certain systems... and access to your management's private pages with details about when they are travelling, where they live etc. This of course makes it very easy for (cyber)criminals to get started. Your employees, your (inactive) company page and all unofficial company pages are a security risk and have a negative impact on your reputation. What can you do about this?

November 2019

Consumer or fraud?

November 2019

Even though your company strives for a 100% quality, sometimes products are not up to standard. All companies strive for having satisfied consumers. Positive consumer feedback is of course the icing on the cake. However, negative feedback is often much more interesting: a complaint gives your company the opportunity to make up for it and to learn from it for the future. How do you deal with a consumer complaint in the year 2019?

Events

Monday 30 November -1 00:00 - 00:00

Media training (at request)

Suddenly, is there a journalist at the door... Should I answer? What should I say? Do I have to say something?