Crisis management culture
The culture of a company has a major influence on how employees deal with incidents and crises. That is why we want to help you create a crisis management culture.
Step 1: Procedures and training courses
Step 2: Open communication and rapid escalation
The role of the management is to inspire its employees positively and to encourage open communication.
Employees know and respect the rules and are encouraged to notify and report irregularities.
Incidents are quickly escalated to the crisis management team.
How can we help?
We draw up a customised plan together. This includes training courses, information sessions and exercises, geared to increasing crisis management awareness in your company. Furthermore, you can always count on our help when building or evaluating your crisis procedures.
Learning points
Crisis communication: is keeping silent an option?
The right communication can nip an escalating crisis in the bud, but if you make a mistake you risk aggravating the crisis even more. Is it sometimes better not to communicate a...
What to do when a consumer reacts in an unexpected way?
What do you do when faced with an unexpected response? How do you prepare your consumer service for the unexpected?
How to protect your company from negative online publicity?
In the digital world, it takes only one news article, tweet or review to make or break your reputation. Take charge of your online presence so that negative buzz or fake news do...