Foreign body
November 2021
Foreign body
When a consumer leaks your explanation to the press.
A consumer buys a product that contains a bizarre and relatively large foreign body. He thus contacts the customer service. The company takes the complaint seriously and starts ...
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March 2021
Foreign body
Consumer services vs quality department
March 2021 The consumer is the crucial final link in the food chain. He buys your products and consumes them. Occasionally, he has a complaint about a product. Most cases are n...
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January 2023
Foreign body
Consumer finds needles and disappears into thin air
What if data protection gets in the way of your research?
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February 2023
Foreign body
Your company, the target of crime
Intentional contamination, sabotage or identity fraud… Now what?
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April 2024
Foreign body
How is your company’s Food Defense?
Securing your residence is a given, but securing the workplace comes less naturally. Our practical experience at food companies confirms this.
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June 2024
Foreign body
What to do when a consumer reacts in an unexpected way?
What do you do when faced with an unexpected response? How do you prepare your consumer service for the unexpected?
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