Complaint
November 2022
Complaint
Does your first line detect the first signs of a potential crisis?
3 tips to improve your first contact with the outside world
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January 2023
Complaint
Consumer finds needles and disappears into thin air
What if data protection gets in the way of your research?
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September 2023
Complaint
First Line: so long, web form?
Food companies’ customer service handles complaints on a daily basis. When a complaint is not carefully handled, it may turn into a crisis. This is where a personal approach i...
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March 2024
Complaint
First aid for consumer complaints
When receiving a sensitive consumer complaint, a swift response is key. Proper complaint management directly affects consumer confidence in your brand and products.
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April 2024
Complaint
How is your company’s Food Defense?
Securing your residence is a given, but securing the workplace comes less naturally. Our practical experience at food companies confirms this.
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June 2024
Complaint
What to do when a consumer reacts in an unexpected way?
What do you do when faced with an unexpected response? How do you prepare your consumer service for the unexpected?
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