Crisis communication
What to do in the event of a shitstorm?
Has anyone targeted you (online)? Are you dealing with a (verbally) aggressive individual who is attempting to discredit you through various channels? Below, we share a few t...
Make sure you don’t become the poster boy for the crisis
Some crises affect an entire sector. How do you avoid becoming the face of the crisis? How do you coordinate strategic actions? Who takes the lead on crisis communication? Here ...
Crisis communication: develop reflexes, not thick books
Are you really ready to tackle a crisis… or do you just think you are? Many organisations rely on detailed plans, but under pressure these often prove worthless. In a world of...
A cyber crisis? Don’t just prepare your IT – prepare your entire organisation
Two recent cyberattacks in the retail sector demonstrate how quickly a digital incident can escalate into an operational crisis. At Ahold Delhaize, a cyberattack caused problems...