Crisis Management Level #2
During this training course, we discuss your company’s crisis procedure and test them with powerful exercises.
Programme
- Refreshing your crisis management procedure
- Evaluation and optimisation of your system thanks to practical exercises
Target group
(Potential) members of the crisis management team and their substitutes.
Learning points
Crisis communication: is keeping silent an option?
The right communication can nip an escalating crisis in the bud, but if you make a mistake you risk aggravating the crisis even more. Is it sometimes better not to communicate a...
What to do when a consumer reacts in an unexpected way?
What do you do when faced with an unexpected response? How do you prepare your consumer service for the unexpected?
How to protect your company from negative online publicity?
In the digital world, it takes only one news article, tweet or review to make or break your reputation. Take charge of your online presence so that negative buzz or fake news do...