Crisis Management Level #2
During this training course, we discuss your company’s crisis procedure and test them with powerful exercises.
Programme
- Refreshing your crisis management procedure
- Evaluation and optimisation of your system thanks to practical exercises
Target group
(Potential) members of the crisis management team and their substitutes.
Learning points
First aid for consumer complaints
When receiving a sensitive consumer complaint, a swift response is key. Proper complaint management directly affects consumer confidence in your brand and products.
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