Assistance
A serious incident or a crisis situation? You can reach us 24/7 on our crisis telephone number. Food Security offers you an external and objective view of the facts and advises you on how to deal with them.
Our network
Thanks to years of experience with crisis management in the food sector, we have built up an extensive network of partners, drawn from across various fields. As a member of Food Security, you can call on these experts.
Our network consists of:
- Doctors who can help you with specific medical questions
- Academic specialists
- Research centres and laboratories
In addition to these partners, we can also offer contact with:
- A call centre, with its own 0800 number
- Communication experts – for input on crisis communication
- Victim support – following a robbery, for example
- Several other specialist service providers.
Furthermore, we can also provide you with an up-to-date list of Belgian journalists and recall contacts at the largest Belgian retailers.
Learning points
Your company in the eye of a media storm
After a tragic incident, a well-known food producer found itself in the eye of a media storm. A toddler lost their life after eating one of their products. How do you respond as...
A consumer finds pests in your product: now what?
Picture this: a consumer casually opens one of your products and all of a sudden, he freezes. Inside the packaging, tiny insects are crawling about. The root cause? A contaminat...
The crisis as the new normal
For an increasing number of Belgian food companies, crises are no longer the exception, but the new normal. The days when a crisis was a clearly defined incident, are far behind...