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Consumer services vs quality department
March 2021 The consumer is the crucial final link in the food chain. He buys your products and consumes them. Occasionally, he has a complaint about a product. Most cases are n...
Consumer or fraud?
Even though your company strives for a 100% quality, sometimes products are not up to standard. All companies strive for having satisfied consumers. Positive consumer feedback i...
Is your crisis team ready? Take the test and let us organise a simulation exercise for you!
In the context of the Fipronil crisis, a food company had to take the necessary action. Afterwards, we were told that they had been able to successfully deal with this crisis th...