In this short test, we use predefined scenarios to test your first line employees' reflexes of spotting the first signs of a delicate situation.


  • Do your employees follow the procedures and do they have the right reflexes?
  • Immediate feedback during the call
  • Evaluating and optimising the procedures

Target group

All employees who have taken the First Line training and are in direct contact with the outside world. This can be by phone (reception, secretariat), online (email, social media) or live (reception, security).

Ready to reinforce your company against a crisis?

We offer you an external and objective view on the facts 24/7, including an evaluation of the situation and advice on how to handle it.