Spot Check
In this short test, we use predefined scenarios to test your first line employees' reflexes of spotting the first signs of a delicate situation.
Objectives
- Do your employees follow the procedures and do they have the right reflexes?
- Immediate feedback during the call
- Evaluating and optimising the procedures
Target group
All employees who have taken the First Line training and are in direct contact with the outside world. This can be by phone (reception, secretariat), online (email, social media) or live (reception, security).
Learning points
January 2023
First Line
Criminality
Foreign body
Complaint
Consumer finds needles and disappears into thin air
What if data protection gets in the way of your research?
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November 2022
First Line
Crisis communication
Complaint
Does your first line detect the first signs of a potential crisis?
3 tips to improve your first contact with the outside world
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October 2022
Criminality
Social media
Cyber security
OK is not always OK! First check, then click.
October 2022 is cyber security month, time to reflect on the smartphone’s potential dangers - lest our close friend become a dangerous enemy.
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