First line
When a problem is reported, having the right reflex is crucial. In this active training course, we focus on your employees' first reaction to delicate situations. They will be made aware of their responsibility in observing the first signs of a potential crisis. This training course will increase the incident and crisis awareness in your company.
Programme
- Contact with the outside world
- Delicate discussions (e.g. a difficult consumer, the press, etc.)
- Dealing with delicate situations
- Interactive exercises
Target group
Employees who are in direct contact with the outside world, whether by phone (reception, secretariat), online (email, social media) or in real life (reception, security).
Learning points
Consumer finds needles and disappears into thin air
What if data protection gets in the way of your research?
Does your first line detect the first signs of a potential crisis?
3 tips to improve your first contact with the outside world
OK is not always OK! First check, then click.
October 2022 is cyber security month, time to reflect on the smartphone’s potential dangers - lest our close friend become a dangerous enemy.