First line
When a problem is reported, having the right reflex is crucial. In this active training course, we focus on your employees' first reaction to delicate situations. They will be made aware of their responsibility in observing the first signs of a potential crisis. This training course will increase the incident and crisis awareness in your company.
Programme
- Contact with the outside world
- Delicate discussions (e.g. a difficult consumer, the press, etc.)
- Dealing with delicate situations
- Interactive exercises
Target group
Employees who are in direct contact with the outside world, whether by phone (reception, secretariat), online (email, social media) or in real life (reception, security).
Learning points
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