Crisis management culture
The culture of a company has a major influence on how employees deal with incidents and crises. That is why we want to help you create a crisis management culture.
Step 1: Procedures and training courses
Step 2: Open communication and rapid escalation
How can we help?
We draw up a customised plan together. This includes training courses, information sessions and exercises, geared to increasing crisis management awareness in your company. Furthermore, you can always count on our help when building or evaluating your crisis procedures.
Learning points
First aid for consumer complaints
When receiving a sensitive consumer complaint, a swift response is key. Proper complaint management directly affects consumer confidence in your brand and products.
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