Sensitive dialogue with the consumer
In this training course, we teach your employees how to deal with difficult or delicate complaints. In most cases, an instant and proper reaction to a difficult or delicate complaint is enough to defuse the situation. Open dialogue and meeting in person often lead to valuable results.
Programme
- Difficult communication
- Dealing with difficult complaints
- Site visit
- Interactive exercises
Target group
Employees who deal with consumers and customers, but also commercial employees that are occasionally asked to recover a product for investigation purposes.
Learning points
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