In this training course, we teach your employees how to deal with difficult or delicate complaints. In most cases, an instant and proper reaction to a difficult or delicate complaint is enough to defuse the situation. Open dialogue and meeting in person often lead to valuable results.


  • Difficult communication
  • Dealing with difficult complaints
  • Site visit
  • Interactive exercises

Target group

Employees who deal with consumers and customers, but also commercial employees that are occasionally asked to recover a product for investigation purposes.

Ready to reinforce your company against a crisis?

We offer you an external and objective view on the facts 24/7, including an evaluation of the situation and advice on how to handle it.