Incident awareness session
Sooner or later, every company is faced with an incident or crisis. For many, crisis management is not important until an incident occurs. That is when alert employees are worth their weight in gold. This session consists of an interactive exercise to test your employees' awareness. They will be taught best practices with topical examples and procedures in order to increase the incident and crisis awareness within your company.
Programme
- Company procedures and what is expected of all employees
- Interactive exercise: How aware are your employees?
- Media search: Which incidents have already occurred within your company/sector?
- What else could happen?
- Recognising and dealing with incidents
Target group
This training is aimed at all employees with administrative tasks within your company (marketing, bookkeeping, communication, QA, etc.).
Learning points
Change communication: without strategy, no support
A major restructuring at an international food company caused turmoil in the workplace. Hundreds of jobs were at risk, which deeply affected the employees. Barely a month later,...
How a missed incident report led to a major recall
A consumer finds a piece of plastic in one of your products. What at first presented as an isolated case, turned out to be a tell-tale sign for a bigger issue. Several people re...
Food Fraud: What if your product unintentionally contains banned substances?
A banned substance ends up in your product through a raw material. The consequences are widespread: various products must be recalled, consumers are worried, and the reputation ...