Incident awareness session
Sooner or later, every company is faced with an incident or crisis. For many, crisis management is not important until an incident occurs. That is when alert employees are worth their weight in gold. This session consists of an interactive exercise to test your employees' awareness. They will be taught best practices with topical examples and procedures in order to increase the incident and crisis awareness within your company.
Programme
- Company procedures and what is expected of all employees
- Interactive exercise: How aware are your employees?
- Media search: Which incidents have already occurred within your company/sector?
- What else could happen?
- Recognising and dealing with incidents
Target group
This training is aimed at all employees with administrative tasks within your company (marketing, bookkeeping, communication, QA, etc.).
Learning points
First aid for consumer complaints
When receiving a sensitive consumer complaint, a swift response is key. Proper complaint management directly affects consumer confidence in your brand and products.
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