What is included in the membership?
We draw up a custom-made plan. It consists of training courses, information sessions and tests geared to increase the crisis management awareness within your company. Furthermore, you can always count on our help when creating or evaluating your crisis procedures. Finally, you can reach us 24/7 for advice during a crisis situation.
Learning points
First aid for consumer complaints
When receiving a sensitive consumer complaint, a swift response is key. Proper complaint management directly affects consumer confidence in your brand and products.
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