Sessions numériques "Les plaintes sensibles de consommateurs" l Les jeudis 12 juin, 13 novembre l 10h00-11h30
Vous trouverez ci-dessous un aperçu des sessions prévues pour 2025.
Learning points
June 2025
Crisis communication
Crisis management
HR
Change communication: without strategy, no support
A major restructuring at an international food company caused turmoil in the workplace. Hundreds of jobs were at risk, which deeply affected the employees. Barely a month later,...
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May 2025
Quality
Foreign body
Complaint
How a missed incident report led to a major recall
A consumer finds a piece of plastic in one of your products. What at first presented as an isolated case, turned out to be a tell-tale sign for a bigger issue. Several people re...
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April 2025
Criminality
Quality
Crisis management
Food Fraud: What if your product unintentionally contains banned substances?
A banned substance ends up in your product through a raw material. The consequences are widespread: various products must be recalled, consumers are worried, and the reputation ...
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