Crisis Management Level #1
This training course focuses on the concept of 'crisis' and its various phases. This is a basic training course that clarifies the tasks and responsibilities of the crisis management team members and discusses the available tools. This information is made more practical through examples.
Programme
- Crisis Management
- Crisis Management Team
- Crisis Management Team Meeting
Target group
(Potential) members of the crisis management team and their substitutes.
Learning points
First aid for consumer complaints
When receiving a sensitive consumer complaint, a swift response is key. Proper complaint management directly affects consumer confidence in your brand and products.
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