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Learning points
A cyber crisis? Don’t just prepare your IT – prepare your entire organisation
Two recent cyberattacks in the retail sector demonstrate how quickly a digital incident can escalate into an operational crisis. At Ahold Delhaize, a cyberattack caused problems...
Crisis communication: develop reflexes, not thick books
Are you really ready to tackle a crisis… or do you just think you are? Many organisations rely on detailed plans, but under pressure these often prove worthless. In a world of...
Extortion and internal threats: is your crisis management up to the task when faced with criminal acts?
The recent extortion case at baby food manufacturer HiPP shows that deliberate contamination is a real risk. However, criminal acts are not among the top priorities for food com...