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Spot Check

Short test with your First Line employees using predefined scenarios. During this exercise we test your employees’ reflexes, starting with spotting the first signs of a delicate situation.

Objectives

  • Do your employees follow procedure and do they have the right reflexes?
  • Immediate feedback during the call
  • Evaluation and optimisation of procedure

Target group

All employees who have taken First Line training and are in direct contact with the outside world. This can be by phone (reception, secretary’s office), online (email, social media) or live (reception, security).