In this training course we teach your employees how to deal with difficult or delicate complaints. In most cases, immediately reacting properly to a difficult or delicate complaint is enough to defuse the situation. An open dialogue and a possible consumer site visit can have valuable results.

Programme

• Difficult communication
• Dealing with difficult complaints
• Site visit
• Interactive exercises

Target group

Consumer and customer-facing employees, but also those in commercial roles who are occasionally asked to recover a product for investigation purposes.