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Sensitive dialog with the consumer


In this training course we teach your employees how to deal with difficult or delicate complaints. In most cases, immediately reacting properly to a difficult or delicate complaint is enough to defuse the situation. An open dialogue and a possible consumer site visit can have valuable results.


  • Difficult communication
  • Dealing with difficult complaints
  • Site visit
  • Interactive exercises

Target group

Consumer and customer-facing employees, but also those in commercial roles who are occasionally asked to recover a product for investigation purposes.