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First Line


The right reflex when a problem is reported is crucial. In this active training course, the emphasis is on that first reaction of your employees in delicate situations in contact with the outside world. During this training course your employees become aware of their role in observing the first signs of a potential crisis. This increases the incident and crisis awareness in your company.


  • Delicate situations and contact with the outside world
  • Discussion of various delicate situations (e.g. a difficult consumer, the press, etc.)
  • Dealing with delicate situations
  • Interactive exercises

Target group

This training course is intended for all employees who are in direct contact with the outside world. This can be by phone (reception, secretary’s office), online (email, social media) or live (reception, security).