Mystery Call : to do or not to do ?
|There are advocates and opponents of mystery calls.
Some see them as a monitoring tool, others, like us, see them as a pedagogical tool.
The really sensitive call, the one which is a prelude to a crisis, is luckily rare! But how do you get the awareness and a level of manageability of such a situation if they only rarely occur?
Food Security believes that mystery calls should be used along all the lines for which there is crisis management within a company.
The 3 tips!
Have good procedures in place
To start with, a good procedure is essential.
Need inspiration? Contact us and ask our template!
Organise exercises for your first line
Having a procedure is one thing, giving those that need to use it, the time to learn them is another.
Trust our organisation with your mystery calls
Thanks to our experience, we can provide several scenarios and track your first line’s reaction.
Food Security helps its members by:
- procedure setup
- first line training and exercises
- organization and planning of mystery calls