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A counter analysis or not?

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Imagine receiving a letter from a lab stating that your product has been labelled ‘non-conform’ as certain criteria have been exceeded. You’re given the option of performing a counter analysis within 24 hours. Do you do it or not? One of our members was recently faced with this dilemma.

On the one hand, the company prepared for various scenarios including the worst-case (recall). On the other hand, the company got in touch with Food Security to ask whether an expert could perform a risk evaluation. Before long, the truth came out; not the product but the lab’s analysis was ‘non-conform’. Something had seemingly gone wrong causing the steel to be analysed incorrectly. Closer investigation revealed that there wasn’t anything wrong with the product. All is well that ends well.

Tips

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Always counter analyse

Always agree to a request to perform a counter analysis. Often, this involves collecting much more detailed information which makes it easier to evaluate the situation.

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Draw up a proper risk evaluation

A proper risk evaluation is crucial to taking a well-founded decision. This evaluation can be used as independent external advice to argue with a company’s decision.

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Prepare for multiple scenarios

Even though you might not need to put all of them into practice, it’s important to prepare for various scenarios including the worst-case scenario, as one waits for the research results. This will allow you to react rapidly quickly and specifically once the results are in.

Food Security helps its members by:

  • Giving Advice during incidents or crises on how to tackle the situation.
  • Rapidly finding the appropriate contacts, thanks to our extensive network of experts, who can provide advice in various domains.