Cyber security
WannaCry and Petya are just two of the most infamous cyber attacks on companies. As cybercrime is increasing over time, it is extremely important to make your employees aware of the dangers that come with opening emails and text messages, using social media and setting passwords. Moreover, it is crucial to have the right reflexes when receiving a suspicious email or telephone call. This course will increase the incident and crisis awareness within your company.
Programme
- Recognising and dealing with smishing and phishing
- Social engineering and the dangers of social media (private account)
- Password security for both private and professional accounts
- Interactive exercises
Target group
This training focuses on all employees with a professional email address, a company phone and/or laptop, or who are active on social media (private account) and have access to sensitive company information.
Learning points
First aid for consumer complaints
When receiving a sensitive consumer complaint, a swift response is key. Proper complaint management directly affects consumer confidence in your brand and products.
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