Intrusion test
Every food company is fully aware that measures must be in place when it comes to food defense. Often, it is a combination of materials (cameras, badge system, dress code, etc.) and human actions (addressing unaccompanied externals, reporting strange behaviour, etc.). Unfortunately, humans are usually the weakest link. This intrusion test measures how alert and assertive your employees are and is often used as an eye-opener.
Objectives
- Do your employees follow the procedures and do they have the right reflexes?
- Evaluating and optimising the procedures
Target group
The employees working at the reception, in surveillance and in production.
Learning points
First aid for consumer complaints
When receiving a sensitive consumer complaint, a swift response is key. Proper complaint management directly affects consumer confidence in your brand and products.
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